Customer Experience Consultant

Customer Engagement · Takapuna, Auckland
Department Customer Engagement
Employment Type Full Time
Minimum Experience Mid-level

Unleashed Software (that’s us) has recently hit double digits, celebrating 10 years in business. We are a cloud-based solution at the heart of great businesses that make, manage and move products and are recognised as the industry leader. We have been fortunate enough to pick up some fabulous accolades over the years, and very recently were honoured to win the Westpac Business Awards 'Employer of the Year' and 'Supreme Business Excellence' in 2019 awards in NZ, as well as be the recipients of the Xero Small Business App of the Year, all thanks to our talented crew.


Our global team has grown to over 100 employees, located across Auckland (HQ), Bristol, & Melbourne and as we continue to take the world by storm, we have some exciting new roles available for those looking for a new challenge. 

To keep moving in the direction (and the speed) we want, we're going to need someone who truly understands the importance of great customer experience. You will be primarily responsible for the activities that support and add value to our existing customers and partners, from the moment their on-boarding period ends - through to their very last day of using Unleashed. 


Working in our Auckland office, based in Takapuna (super close to the beach), you'll need to be a self-starter, great communicator and able to work independently - whilst also being part of a great team.  


Now we haven't told you that you need 'x' years of experience in providing phone/email support, that you'll know Zendesk or similar systems or have experience in managing expectations and troubleshooting software. However, if you've read through all of this, checked out our website and taken the time to tell us about yourself, then we are probably on the same page when it comes to all of that. 


We know this isn't your conventional detailed job advert, but really we wanted to just paint a picture of who we are, where we're going and to see if you're interested in joining us on this awesome journey. Recruitment in the current climate is certainly new to us (probably you too), however, we're working hard to make sure we can give you a great understanding of what life at Unleashed is like and to induct and onboard you to be successful. 

Here at Unleashed we also believe there is great value in having a workforce that represents the customers we interact with on a daily basis, which is why we embrace an approach that respects, values and celebrates the unique attributes, characteristics, and perspectives that make each person who they are and ask people to bring their true authentic selves to work each day.


For the full position description for the role (which has all the detail), please click here to view and if you have any questions, feel free to email us at:


Otherwise, if you already know this is the role for you, please apply directly via our Internal Careers Portal.

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  • Location
    Takapuna, Auckland
  • Department
    Customer Engagement
  • Employment Type
    Full Time
  • Minimum Experience