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Unleashed Software

Customer Success Specialist

Customer Engagement · Melbourne, Victoria
Department Customer Engagement
Employment Type Full Time
Minimum Experience Mid-level

This is not a job advert. We are not looking for a round peg to fit a round hole. We are however looking for an awesome individual (hopefully you) to join us on our journey, whilst continuing on your own.

Unleashed Software (that’s us) are celebrating 10 years in business. At it's core Unleashed offers real-time inventory control, enabling businesses to make better decisions for growth, increasing efficiency and profitability.  We work hard and we've been fortunate enough to pick up some fabulous accolades over the years including Employer of the Year and Excellence in Customer Service Delivery at the Westpac Business Awards.

Our global team has grown to over 100 employees, located across Auckland (HQ), Bristol, Melbourne & Sydney and as we continue to focus on our Aussie counterparts & experience rapid growth, we have some exciting new roles for those ready for a new challenge in a progressive company, tasked with looking after our awesome customers.

For us to keep moving in the direction (and the speed) we want, we're going to need a people person with personality plus, who knows how to build rapport with a variety of stakeholders and who truly understands the importance of a great customer experience within in a SaaS environment. Working in one of our growing regional offices in the heart of Melbourne, you'll need to be a self starter, great communicator and able to work independently (whilst also being part of a great team).  

Now we haven't told you that you need 'x' years of experience in  providing phone/email support, that you'll know Zendesk or similar systems or have experience in managing expectations and troubleshooting software. However, if you've read through all of this, checked out our website https://www.unleashedsoftware.com/careers and taken the time to tell us about yourself, then we are probably on the same page when it comes to all of that. 

We know this isn't your conventional detailed job advert, but really we wanted to just paint a picture of who we are, where we're going and to see if you're interested in joining us on this awesome journey.

Here at Unleashed we also believe there is great value in having a workforce that represents the customers we interact with on a daily basis, which is why we embrace an approach that respects, values and celebrates the unique attributes, characteristics, and perspectives that make each person who they are and ask people to bring their true selves to work each day.

For the full position description for the role (which has all the detail), please email joinourjourney@unleashedsoftware.com and we'll be more than happy to forward it on. 

Otherwise, if you already know this is the role for you, please apply through our Internal Careers Portal directly by following the below link: 

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  • Location
    Melbourne, Victoria
  • Department
    Customer Engagement
  • Employment Type
    Full Time
  • Minimum Experience
    Mid-level